Return and Refund Policy

At HPO Collection, we want you to be completely satisfied with your numismatic and philatelic purchases. If for any reason you're not satisfied with your order, please review our Return and Refund Policy below:

1. Eligibility for Returns:

   • We accept returns on items that are damaged, defective, or not as described within 2 days from the date of delivery.
   • All returned items must be in their original condition, including packaging, certificates, and documentation (if applicable).

2. Non-Returnable Items:

   • Due to the nature of collectibles, items that have been altered or customized, such as engraved coins, personalized stamps, or opened packages of certain limited-edition products, are not eligible for returns unless defective.

3. Return Process:

   • To initiate a return, please contact our customer support team at admin@hpocollection.com within 2 days of receiving your order.
   • You will be provided with a Return Authorization Number (RA) and instructions on how to return the item.
   • Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds:

   • Once your returned item is received and inspected, we will process your refund within [7-10] business days. Refunds will be issued to the original payment method.
   • If your return is approved, you will receive a full refund for the purchase price. However, shipping and handling charges are non-refundable unless the return is due to our error (damaged or incorrect item).
   • Please remember it can take some
   • time for your bank or credit card company to process and post the refund too. If more
   • than 15 business days have passed since we’ve approved your return, please contact us at Enter email admin@hpocollection.com

5. Exchanges:

   • If you would prefer to exchange your item for another product, please contact our customer support team to confirm availability and exchange procedures.

6. Damaged or Incorrect Items:

   • If your order arrives damaged or contains incorrect items, please contact us immediately. We will arrange for a return and replacement or full refund at no additional cost to you.

7. Refund Processing Times:

   • Depending on your payment method, please allow several business days for the refund to appear in your account. Refunds to credit cards or payment services like Paytm may take up to [7-10] business days to process.

8. Customer Support:

   • If you have any questions or need assistance regarding returns, refunds, or exchanges, our customer support team is available 24/7 to assist you.